1. Introduction
These Terms and Conditions (“Terms”) govern your access to and use of the Vegas11 website, mobile applications, and any related products or services (collectively, the “Services”).
By creating an account, accessing, or using the Services, you confirm that you have read, understood, and agree to be bound by these Terms, as well as any additional rules, policies, and game‑specific conditions published on the platform from time to time.
2. Eligibility and Legal Use
The Services are intended strictly for users who are at least 18 years old or above the legal gambling age in their jurisdiction, whichever is higher.
By using the Services, you represent and warrant that online gambling is legal in your jurisdiction and that you are not accessing the platform from a jurisdiction where online gambling, betting, or games of chance are prohibited or restricted.
3. Account Registration and Security
To use certain features of the Services, you must register an account, provide accurate and complete information, and keep your details up to date at all times.
You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account; you must notify the platform immediately of any unauthorized access or security breach.
4. KYC, Verification and Responsible Gaming
The platform may conduct identity, age, and address verification (Know Your Customer, “KYC”) and request official documents before allowing deposits, withdrawals, or continued use of the Services.
You agree that the platform may suspend, restrict, or close your account if verification cannot be completed or if there is suspicion of fraud, money laundering, bonus abuse, or other unlawful activity, and you are encouraged to use available responsible gaming tools such as limits and self‑exclusion where offered.
5. Deposits, Withdrawals and Payments
All deposits must be made using payment methods listed on the platform and in the name that matches your registered account details.
Withdrawals are subject to minimum and maximum limits, wagering or turnover requirements, security checks, and any applicable fees; the platform reserves the right to delay or reject withdrawals in case of suspected breach of these Terms or regulatory obligations.
6. Bonuses, Promotions and Wagering
Any bonuses, free spins, cashback, or promotional offers are subject to specific terms, including eligibility criteria, wagering requirements, time limits, and game restrictions as displayed on the promotion page.
If the platform reasonably believes that you have violated bonus rules, engaged in collusion, arbitrage, or other abusive behavior, it may cancel bonuses, void winnings, and/or close your account.
7. Game Rules, Errors and Malfunctions
Each game or betting product may have its own rules, payout tables, and special conditions, which form part of these Terms and should be reviewed before playing.
In the event of technical errors, system malfunctions, incorrect odds, or obvious mistakes in game outcomes or account balances, the platform may void affected bets, adjust balances, or cancel winnings, and no compensation is due for any such errors beyond the return of the original stake where applicable.
8. Prohibited Activities
You agree not to engage in any of the following: opening multiple accounts, impersonating other persons, using automated tools or bots, exploiting software bugs, colluding with other players, or using the Services for money laundering or any illegal activity.
The platform may suspend or permanently close accounts, confiscate balances, and report suspicious activities to relevant authorities where required by applicable law.
9. Intellectual Property and Content
All trademarks, logos, graphics, text, software, and other content available through the Services are the intellectual property of the platform or its licensors and may not be copied, modified, distributed, or used without prior written consent.
You are granted a limited, non‑exclusive, non‑transferable license to access and use the Services for personal entertainment only and not for any commercial purpose.
10. Responsible Gaming and Self‑Exclusion
Gambling should be treated as entertainment, not a source of income, and you should only play with funds you can afford to lose.
Where available, you may use tools such as deposit limits, loss limits, session limits, or self‑exclusion, and the platform may also take reasonable steps to prevent or limit your access if there are signs of problem gambling or regulatory requirements to do so.
11. Suspension, Closure and Termination
The platform may suspend or terminate your account at its sole discretion, including but not limited to cases of suspected fraud, breach of these Terms, chargebacks, regulatory requirements, or inactivity over an extended period.
Upon termination, your right to use the Services ceases immediately, and any remaining funds may be paid out or withheld in accordance with applicable laws, ongoing investigations, and these Terms.
12. Limitation of Liability
To the maximum extent permitted by law, the platform will not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, or business, arising out of your use of or inability to use the Services.
The platform does not guarantee uninterrupted access, error‑free operation, or that the Services will meet your expectations, and your sole remedy in case of dissatisfaction is to stop using the Services and close your account.
13. Compliance with Laws and Jurisdiction
You are solely responsible for complying with all applicable laws, regulations, and rules related to online gambling in your jurisdiction before using the Services.
These Terms and any dispute arising from or related to them shall be governed by and construed in accordance with the laws specified by the platform on its legal page, and any claims shall be submitted to the competent courts or dispute resolution bodies stated therein.
14. Changes to the Terms
The platform may update or modify these Terms at any time, for example to reflect changes in laws, regulations, or business practices, and the revised version will be effective from the date of publication on the website or app.
Continued use of the Services after changes are posted constitutes your acceptance of the updated Terms, so you should review them regularly.
15. Contact Information
If you have any questions or complaints regarding the Services or these Terms, you may contact the platform through the customer support channels listed on the website or in the mobile application.
The platform will aim to respond to reasonable queries within a commercially reasonable time and may require additional information to verify your identity before processing any request.